Thank you for your interest in Concept II Tile. Below are some of our most commonly asked questions. Please select a category below to find related questions. If you have a question you don't see here, please call us at 585-248-3511 or contact us via email.
General FAQs
How long have you been in business?
Over 20 years! Concept II Tile is a family owned business with a team of passionate, dedicated professionals.
What types of payment do you accept?
We accept cash, personal checks, cashier's checks, and money orders. Credit card payments are limited to $500.00.
Can I work with my own builder or contractor?
Absolutely. We're happy to work with you and your builder or contractor to design and supply tile products for a remodel or new home project.
Do you install tile?
We do not install tile. Once selections are made, we can recommend trusted installers for your project.
Can you help with tile design and layout?
Yes. When you purchase tile from us, we can communicate layout details to your installer through drawings or written instructions.
Can I take samples home?
Yes. Most tiles can be borrowed for one week, and boards may be borrowed for three days.
Do you offer green or sustainable products?
Yes. We carry products from manufacturers focused on sustainability and environmentally conscious building materials.
Kitchen Tile FAQs
How do I tile a kitchen counter?
You'll first choose a floor-rated tile such as porcelain, ceramic, or stone. Then you'll need to consider exposed edges and sink style. We recommend working with a professional installer.
How do I tile a kitchen backsplash?
We recommend using a professional tile installer to ensure proper spacing, cuts, grout lines, and long-term durability.
How do I clean kitchen tile grout?
Use a pH neutral cleaner. Start mild with diluted dish soap and increase strength only if needed. Reseal grout if harsh cleaners were used.
Where should backsplash tile end?
Kitchen backsplash tile typically ends at the edge of the upper cabinet rather than the countertop edge.
Where should backsplash tile be installed?
Install backsplash tile anywhere you'd like wall protection from water, food, and cooking messes. It can also be extended for visual impact.
Bathroom Tile FAQs
Can you tile a bathroom ceiling?
Yes. Bathroom ceilings are commonly tiled in steam showers or when homeowners want a custom look.
Why tile a bathroom floor or walls?
Tile is durable, moisture resistant, easy to clean, and can add long-term value to your home.
How much bathroom tile do I need?
Measure the square footage of the area and add at least 10% for cuts, waste, and future repairs.
Can bathroom tile be regrouted?
Yes. Existing grout can be removed and replaced when it becomes stained, cracked, or worn.
Can tile be installed on drywall?
Yes, in dry areas. Wet areas like showers require proper waterproof backer materials.
How do I choose bathroom tile?
Bring cabinet samples, countertop selections, paint colors, or inspiration photos to our showroom and we'll help guide you.