The Concept II Way
Our promise to you is that we will deliver the best in residential design-build services, with a commitment to excellence and service.
As a family-owned business, our beliefs have been the same since our inception in 1970. From how we design and install our projects to our unwavering attention to detail, the Concept II Way was created to guide the actions of everyone in the organization and serve as a foundation for the work that we do each day.
These standards are engrained in the fabric of our culture at Concept II. We are privileged to have been selected by our clients and we work diligently to earn and maintain their confidence.
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A COMMITMENT TO EXCELLENCE
Exceptional Service is the Only Way
We are committed to doing business in a way that always puts our clients first. Every decision our team makes (whether direct employees or sub-contractors) demonstrates this value. We are skilled professionals continuously striving for ways to improve the products and services we deliver. We collaborate and stay in frequent communication to provide updates and answers to any questions you may have. From start to finish, the team is there to guide your project and create the best experience possible.
Always Do The Right Thing
Our commitment to our clients is that we will always treat you honestly and fairly. We will never compromise our integrity or jeopardize our customers’ trust in us. Any obstacles that may arise are addressed immediately. How these are handled makes all the difference. We don’t hide or cover up challenges, but instead address everything proactively and professionally.
Every Detail Matters
We take pride in our work and it shows. Our attention to detail, quality craftsmanship, tailored design, and exclusive product lines transform your space into something that is truly unique. Our people are our greatest asset. We leverage their experience and commitment to quality to create environments that your family will enjoy for many years.
No Shortcut Is Worth Taking
A project is only as good as the foundation it is built on. From the beginning, we take precise measurements and level the starting surface. That care and attention extends throughout the entire install. Taking shortcuts is never our answer, even for work that is behind the scenes. We’ve earned a reputation for professional and meticulous installation by not cutting corners and taking the time needed to do it right.
Respecting Your Home Is Non-Negotiable
You are inviting us into your home, and with that comes great responsibility. Our team is neat, helpful, and respectful. We take great care of your space during the installation process and clean the work area each day before we leave. When the project is complete, the space is entirely cleaned and all finished work is fully covered to prevent damage by other workers in the space.
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